The management of Ibadan Electricity Distribution Company (IBEDC) Thursday announced an upcoming upgrade for its Standard Transfer Specification (STS) prepaid metres.
IBEDC in a statement signed by the Managing Director, Engr Kingsley Achife, said the upgrade is to enhance efficiency and align with global standards.
According to Engr Achife, the upgrade, known as Token Identification (TID) rollover, aims to ensure the continued seamless operation of prepaid metres while maintaining customer satisfaction.
The IBEDC managing director hinted that the upgrade scheduled to take effect from August 1, 2023, “will involve the integration of a global software update into STS meters, making them compatible with the new TID Rollover protocol.
“This upgrade is imperative as, starting from November 24, 2024, all STS metres worldwide will cease to accept old credit tokens without the necessary meter upgrade”, he said.
Engr Achife added, “To facilitate a smooth transition, IBEDC will provide its prepaid meter customers with Key Change Tokens (KCT) alongside their regular energy tokens when purchasing electricity.”
” Importantly, obtaining the KCT is free of charge, and customers can upgrade their meters without any impact on the current electricity tariff.
“IBEDC is committed to supporting its customers throughout this transition. Field officers will be available to assist customers and monitor compliance. If a meter fails to load energy tokens following the KCT upgrade, customers are advised to promptly contact our customer care at 07001239999, email us at customercare@ibedc.com or send messages to a WhatsApp number 07059093900.
Customers are also encouraged to visit the dedicated IBEDC webpage, ibedc.com/tid-rollover-https://www.tidrollover.com/to access comprehensive information and step-by-step instructions for upgrading their metres.
